Refund policy

At Chiczy.in, we want you to love what you wear. If something isn’t right, we’re here to help with an easy return process.

📅 Return Window

  • You can request a return within 15 days of delivery
  • Requests made after 15 days will not be accepted

📦 Eligibility for Return

To qualify:

  • Item must be unused, unworn, unwashed, with original tags intact.
  • The attached seal tag must remain unbroken and attached.

Returns Will NOT Be Accepted If:

  • The product shows signs of use.
  • Tags or seal tag are removed or broken.
  • Item is damaged by the customer.

🔁 Return Process

  1. Contact us via:
  2. Share:
    • Order ID
    • Reason for return
    • Product images (if required)
  3. Our team will arrange a pickup or guide you with return instructions

💰 Refund Policy

  • Once we receive and inspect the returned item:
    • Refund will be processed within 5–7 business days
  • Refund will be issued via:
    • Original payment method OR
    • Store credit (if applicable)

🚚 Return Shipping Charges

  • Free return pickup may be available for defective or incorrect items
  • For other returns, a nominal return fee may be deducted from the refund

❌ Non-Returnable Items

  • Items purchased during sale/clearance (if applicable)
  • Accessories or items marked as non-returnable

⚠️ Damaged or Wrong Product

  • If you receive a damaged, defective, or wrong item:
    • Contact us within 48 hours of delivery
    • Share clear photos/videos for quick resolution

🔁 Exchange Policy

  • Exchanges are subject to availability of size/product
  • If unavailable, refund or store credit will be provided

📞 Need Help?

We’re here for you!